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We're a small company with a lot of customers though so, please, give us a second to reply yeah?
Make sure you also check our statement at the bottom about our new prices :)
The Fresh Stuff LTD, 9 Ainslie Place, Edinburgh, EH3 6AT
If you're emailing us for an update on your order, first double check the day you ordered and the estimate you were provided. Our estimates are given in business days and don't include the day of order. Therefore, if it's tight or you're under the estimate given, please don't stress and try and hold it out. Shipping emails can be delayed sometimes during peak times.
Of course, if it's seeming like too much time has passed, shoot us a message and we'll be sure to sort you out ASAP. We're human and we do make mistakes but that don't mean we won't fix 'em!
If you're looking for custom orders please contact us via our email or Instagram and we'll do our best to get that sorted for you. Life is busy however and it may take a while so, if it's urgent, let us know and we can charge you accordingly.
Prices do vary from custom to custom (duh) but we'll try and maintain the $5 charge wherever possible. That charge can be reduced when ordering multiple customs or increased if the custom is increased in complexity.
Obviously we think we're pretty darn epic but, people are allowed different opinions and it may very well be that you've found something annoying with our website, were dissatisfied with the ordering process or anything else.
Seriously, let us know. That's the only way it'll improve and I promise we won't be offended (at least, that offended).
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